Fast Shipping And Easy Returns

Q: Is there a minimum order quantity?
A: No, there is no Minimum order quantity even though we sell our products at wholesale prices. You can order 1 item if you like.

Q: Is your site secure? Will you secure my personal information?
A: Yes. Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. For details, please go to Privacy Notice.

Q: How do I find the item I want to buy?
A: Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will be transferred to the product page. You can choose the item you want to buy here. You can also search it directly on the serch box with the keywords.

Q: How do I find the items size fitting me?
A: You can find Size Chart below to see your correct size to order.

Q: How do you send my purchased items?
A: When We receive your payment, we will deal with your order with 12 hours. If anything goes well, we will ship it out within 2 days. We will ship the parcel with DHL, UPS, EMS, Fedex or other methods as your require.

Q: How long will the parcel arrive our country?
A: From the moment you place your order, it will take your order 5-7 days to reach your door. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it. For further Shipping information, please visit our Shipping & Returns.

Q: How to track my order?
A: If you are a registered member at our website, you may track your order using the "Order Inquiry" link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we will also send it and the tracking link to your email address to track the parcel's status.

Q: How can I change my order or cancel my order?
A: When we receive your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 2 days. If we ship it out, it is difficult to stop the parcel for you. So we hope you can understand.

Q: How long can I get the customized Product?
A: Because the product is customized, we must ask the manufacture to product it. So usally it need about 15 days to get the item from the factory. We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.

Q: Why do you charge my card more than your product price?
A: We only receive the product price. The extra money may be charged by the bank as the bank handling fee.Hope you can understand.

Q: How many payment method do you accept?
A: We can receive the payment through Visa,Bank Transfer ,MasterCard, Paypal,Money Ram, and Western Union payments.

Q: Are the styles the same as the pictures?
A: Yes, we will send out the goods as the picture shows. Sometimes you may note variations in colour from the descriptions. This variation is due to differences in monitors, graphics cards etc, there can be tiny color difference between the products you received with the products' photo you saw on the website.

Q: What to do if you haven't received any Email from us after you place an order?
A: If you order an item, but you won't receive any confirmation email from us within several minutes, please check the "Spam" mail category in your Mail client to make sure none of our Emails ended up there by mistake. If it's not there neither, please contact us and leave us your phone number. We will make sure that someone from our team will get back to you by Telephone and will assist you to solve the problem.

Q: What to do if the item you ordered is somehow damaged?
A: Our Shipping Team will double-box each item and check it very carefully before its delivery. This is why it is very unlikely that your item will be damaged. Nevertheless, if that happens, you must inform our Customer Service immediately through the "Contact Us" Page. When you receive the damaged handbags, and you don't inform us in 7 days, we will not